At the first level of performance measurement the company as a whole must be held accountable. This demands command responsibility. Managers are responsible for all that their units do or fail to do. Performance measurements are not complex at that level. The question is simple: Did the company hit the plan it established? If yes, the organizational performance is acceptable. If the answer is no, then excuses are not acceptable. If a company fails, then the president must be responsible and should answer to the board of directors for his or her failure to provide appropriate leadership and managership of the organization and its plan. It is that simple.
Likewise at Level 2, managers are held accountable for their teams using the same command responsibility concept. The vice president is held accountable for making the sales figures or the research and development vice president is responsible and accountable for bringing new products in on schedule. Vice presidents answer to the president in the same fashion as the president answers to the board of directors—no excuses. Their appropriate bosses likewise hold other team leaders such as plant managers accountable.
Level 3 performances is the individual measure of what is done and how well it is done. The performance review items normally found in human resources documents must accurately reflect the actual tasks the individual does each day to accomplish the annual targets. Again, no extraneous work should be allowed. The key is a fully qualified individual focused on mission-essential items. The business plan must include provisions for leadership and managership training to fill expected skills shortfalls. Don’t ask people to do jobs they are not trained to do without providing them support. This training is looped back to the performance review system. How well were the lessons learned in training applied to perform the job? This criterion ties any company training activities to the business plan, prevents training for training’s sake, and makes accountability for skills integral to the individual performance review.
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business performance models, business performance modelling, business performance model, organizational performance models, measuring business performance, measurement organizational performance, investment performance measurement, organizational performance measurement, measuring stats against a business plan, performance models of measuringFiled under: Business
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